CyberGuard Consulting handles numerous complex network security projects, requiring extensive collaboration and knowledge sharing among their teams. They use Deskhero's user groups and kanban board features to organize their teams and manage their projects.
Deskhero's advanced AI capabilities play a crucial role in facilitating knowledge sharing at CyberGuard. The AI analyzes the content of tickets, knowledge base articles, and uploaded files using OpenAI Embeddings, identifying relevant information and suggesting it to the team members. This feature ensures that all team members have access to the information they need, improving collaboration and project outcomes.
The AI-powered comprehensive search bar is another valuable tool for CyberGuard's teams. It allows them to quickly find relevant information from the knowledge base, previous tickets, and other resources. This feature not only saves time but also ensures that the teams are always working with the most up-to-date information.
CyberGuard also uses Deskhero's custom email domains feature to maintain a professional image in their communications. The AI capabilities of Deskhero enhance this feature by analyzing the content of emails and suggesting relevant responses, further improving the efficiency of their communication.
By leveraging Deskhero's advanced AI capabilities, CyberGuard Consulting has improved knowledge sharing and collaboration among their teams, leading to more successful projects and happier clients.
How does Deskhero's AI facilitate knowledge sharing?
Deskhero's AI analyzes the content of tickets, knowledge base articles, and uploaded files using OpenAI Embeddings, identifying relevant information and suggesting it to the team members. This ensures that all team members have access to the information they need, improving collaboration and project outcomes.
How does Deskhero's AI improve the efficiency of communication?
Deskhero's AI analyzes the content of emails and suggests relevant responses. This not only saves time but also ensures that the teams are always working with the most up-to-date information.
How does Deskhero's AI-powered search bar work?
The AI-powered comprehensive search bar allows users to quickly find relevant information from the knowledge base, previous tickets, and other resources. This feature not only saves time but also ensures that the teams are always working with the most up-to-date information.
* This article provides an example of how a fictive company in the Network security consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
