SecureNet Advisors provides consulting services to a wide range of clients, requiring them to maintain efficient and effective communication. They use Deskhero's custom fields and custom email domains features to categorize client communications and maintain a professional image.
Deskhero's advanced AI capabilities enhance SecureNet's client communication. The AI analyzes the content of emails using OpenAI Embeddings, identifying key issues and suggesting relevant responses based on previous tickets, knowledge base articles, and uploaded files. This feature not only improves the efficiency of their communication but also ensures that clients receive accurate and helpful responses.
The AI-powered comprehensive search bar is a valuable tool for SecureNet's consultants. It allows them to quickly find relevant information from the knowledge base, previous tickets, and other resources. This feature ensures that consultants are always equipped with the information they need to serve their clients effectively.
SecureNet also uses Deskhero's user groups feature to organize their consultants and manage their workload. The AI capabilities of Deskhero enhance this feature by analyzing the content of tickets and assigning them to the appropriate teams based on their expertise, further improving the efficiency of their operations.
By leveraging Deskhero's advanced AI capabilities, SecureNet Advisors has optimized their client communication, delivering superior customer service and improving client satisfaction.
How does Deskhero's AI improve client communication?
Deskhero's AI analyzes the content of emails using OpenAI Embeddings, identifying key issues and suggesting relevant responses based on previous tickets, knowledge base articles, and uploaded files. This not only improves the efficiency of communication but also ensures that clients receive accurate and helpful responses.
How does Deskhero's AI-powered search bar assist consultants?
The AI-powered comprehensive search bar allows consultants to quickly find relevant information from the knowledge base, previous tickets, and other resources. This ensures that consultants are always equipped with the information they need to serve their clients effectively.
How does Deskhero's AI enhance the user groups feature?
Deskhero's AI analyzes the content of tickets and assigns them to the appropriate teams based on their expertise. This improves the efficiency of operations and ensures that consultants are working on tasks that match their expertise.
* This article provides an example of how a fictive company in the Network security consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
