NetworkPros was looking for a solution to manage the high volume of support tickets they received daily. They needed a system that could help them respond to tickets quickly and efficiently. Deskhero's advanced AI capabilities provided the perfect solution.
Deskhero's AI helped NetworkPros automate the ticket management process. The AI analyzed each ticket using OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This not only sped up the response time but also ensured consistent quality in responses.
NetworkPros also used Deskhero's AI to enhance their knowledge base. The AI generated articles from various sources like word documents, powerpoint presentations, and PDF files. This ensured that the knowledge base was always updated with the latest information.
The AI-powered comprehensive search bar was another feature that NetworkPros found extremely useful. It used embeddings from the knowledge base, uploaded files, and scraped website data to deliver accurate search results. This reduced the number of tickets raised, as customers could find solutions to their issues in the knowledge base.
Thanks to Deskhero's AI capabilities, NetworkPros has seen a significant improvement in their customer support services. They have seen a reduction in response times, an increase in customer satisfaction, and a decrease in the workload of their support agents.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes each ticket using OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This speeds up the response time and ensures consistent quality in responses.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI generates knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI improve search accuracy?
Deskhero's AI uses embeddings from the knowledge base, uploaded files, and scraped website data to deliver accurate search results. This helps customers find solutions to their issues quickly, reducing the need to raise a ticket.
* This article provides an example of how a fictive company in the Network Solutions and Systems Integration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
