IntegrateIT's helpdesk was struggling with the volume of support tickets they received daily. They needed a solution that could help them manage tickets more efficiently and provide quicker responses. Deskhero's advanced AI capabilities provided the perfect solution.
With Deskhero, IntegrateIT was able to automate the ticket management process. The AI analyzed each ticket using OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This not only sped up the response time but also ensured consistent quality in responses.
Deskhero's AI also helped IntegrateIT enhance their knowledge base. By generating articles from various sources like word documents, powerpoint presentations, and PDF files, the AI kept the knowledge base updated with the most recent and relevant information.
The AI-powered comprehensive search bar was another feature that IntegrateIT found extremely useful. It used embeddings from the knowledge base, uploaded files, and scraped website data to deliver accurate search results. This reduced the number of tickets raised, as customers could find solutions to their issues in the knowledge base.
Thanks to Deskhero's AI capabilities, IntegrateIT has been able to streamline their helpdesk operations. They have seen a significant reduction in response times, an increase in customer satisfaction, and a decrease in the workload of their support agents.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes each ticket using OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This speeds up the response time and ensures consistent quality in responses.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI generates knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. This keeps the knowledge base updated with the most recent and relevant information.
How does Deskhero's AI improve search accuracy?
Deskhero's AI uses embeddings from the knowledge base, uploaded files, and scraped website data to deliver accurate search results. This helps customers find solutions to their issues quickly, reducing the need to raise a ticket.
* This article provides an example of how a fictive company in the Network Solutions and Systems Integration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
