PrimeTime Networks receives numerous customer queries daily, which are managed efficiently using Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time and improving the customer experience.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities further enhance this process by analyzing the content of the tickets and automatically assigning them to the appropriate categories and priorities, ensuring that urgent issues are addressed promptly.
PrimeTime Networks maintains a comprehensive knowledge base, including policies, manuals, and presentations. Deskhero's AI capabilities leverage OpenAI Embeddings to find relevant content from these resources when responding to tickets, providing customers with accurate and consistent information.
Deskhero's website scraping feature is used by PrimeTime Networks to keep their knowledge base up-to-date. The AI capabilities analyze the scraped data and update the knowledge base accordingly, ensuring that customers always receive the most current information.
Finally, the company uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. The AI capabilities enhance the search results by finding relevant content from the knowledge base, tickets, and uploaded files, making it easier for the support team to find the information they need.
How does Deskhero's AI capabilities improve the customer experience?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the response time. They also categorize and prioritize tickets automatically, ensuring that urgent issues are addressed promptly. Furthermore, they provide customers with accurate and consistent information by finding relevant content from the company's resources.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero's AI capabilities leverage OpenAI Embeddings to find relevant content from the company's resources when responding to tickets. They also analyze the data scraped from the company's website and update the knowledge base accordingly, ensuring that customers always receive the most current information.
How does Deskhero integrate with the company's existing systems?
PrimeTime Networks uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. The AI capabilities enhance the search results by finding relevant content from the knowledge base, tickets, and uploaded files.
* This article provides an example of how a fictive company in the Network Television Programming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
