NetSoft Solutions receives hundreds of customer queries daily, making it challenging to manage and respond to all tickets promptly. With Deskhero's AI-powered ticket management, the company can automatically categorize and prioritize tickets based on their urgency and complexity. This feature has significantly reduced response times and improved customer satisfaction rates.
The company also uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has not only improved the efficiency of the support team but also helped them provide more accurate solutions to customer queries.
Deskhero's AI capabilities extend to generating suggested replies. By leveraging OpenAI Embeddings from previous tickets and other resources, the platform provides the support team with suggested responses, reducing the time spent on crafting replies and increasing their productivity.
NetSoft Solutions also benefits from Deskhero's REST API, which allows seamless integration with their existing systems. This feature has enabled the company to automate several processes, further enhancing their operational efficiency.
With Deskhero, NetSoft Solutions has transformed its customer support operations, providing faster and more accurate responses, improving customer satisfaction, and freeing up the support team to focus on more complex issues.
How does Deskhero's AI-powered ticket management work?
Deskhero's AI-powered ticket management uses machine learning algorithms to analyze incoming tickets and categorize them based on their urgency and complexity. It also prioritizes the tickets, ensuring that critical issues are addressed first.
How does the comprehensive search bar improve the efficiency of the support team?
The comprehensive search bar uses AI to quickly find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature saves the support team time and helps them provide more accurate solutions to customer queries.
How does Deskhero generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies. These suggestions help the support team respond to customer queries faster and more accurately.
* This article provides an example of how a fictive company in the Networking Software Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
