Connectivity Plus has a vast repository of resources in various formats, including Word, PowerPoint, and PDF files. Using Deskhero's AI capabilities, the company can automatically generate knowledge base articles from these files, making it easier for the support team to access and share information with customers.
The company also uses Deskhero's website scraping feature to gather relevant information from various sources. This feature, combined with the platform's advanced AI capabilities, enhances the quality and relevance of the knowledge base articles.
Deskhero's AI-powered comprehensive search bar is another valuable tool for Connectivity Plus. It allows the support team to quickly find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This feature has significantly improved the efficiency and accuracy of the support team.
Connectivity Plus also benefits from Deskhero's custom fields and user groups features. These features allow the company to customize the platform to suit their specific needs and improve collaboration among the support team.
With Deskhero, Connectivity Plus has not only improved the quality of its knowledge base but also enhanced the efficiency and effectiveness of its customer support operations.
How does Deskhero generate knowledge base articles from various file types?
Deskhero uses advanced AI capabilities to analyze content in various file formats, including Word, PowerPoint, and PDF files, and automatically generates knowledge base articles from this content.
How does the website scraping feature work?
Deskhero's website scraping feature gathers relevant information from various sources. Combined with the platform's AI capabilities, this feature enhances the quality and relevance of the knowledge base articles.
How do the custom fields and user groups features improve collaboration among the support team?
The custom fields and user groups features allow companies to customize the platform to suit their specific needs. They can create custom fields for specific information and set up user groups for different teams or departments, improving collaboration and communication among the support team.
* This article provides an example of how a fictive company in the Networking Software Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
