BrainWave Health receives a high volume of patient inquiries daily. Managing these inquiries and providing timely responses was a challenge. With Deskhero, the hospital can efficiently manage tickets using the Kanban board and improve response times with AI suggested replies.
The AI capabilities of Deskhero allow BrainWave Health to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This significantly expands their knowledge base and makes it easier to find relevant information.
Deskhero's AI also enhances the search results of their comprehensive search bar, making it quicker and easier for the support team to find relevant information and resolve tickets.
With the custom fields and structured data lists, BrainWave Health can organize their data more efficiently, making it easier for the AI to find relevant content.
In summary, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of BrainWave Health's helpdesk services.
How does Deskhero help in managing tickets?
Deskhero provides a Kanban board for managing tickets. It also uses AI to suggest replies, improving response times.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to scan through all available data and enhance the search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Neurologists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
