NeuroCare Clinics had a vast amount of data spread across different platforms, making it difficult to find relevant information quickly. With Deskhero, they were able to centralize their data and use AI to enhance search results and suggest replies.
The AI capabilities of Deskhero allowed NeuroCare Clinics to generate knowledge base articles from various sources, including Word documents, PowerPoint presentations, PDF files, and their website. This significantly expanded their knowledge base and made it easier for the support team to find relevant information.
Deskhero's AI also improved the efficiency of NeuroCare Clinics' support team by suggesting replies based on relevant content. This reduced the time spent on crafting responses and improved the overall efficiency of the support team.
By using Deskhero's REST API, NeuroCare Clinics was able to integrate the platform with their existing systems, ensuring seamless data flow and reducing manual data entry.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of NeuroCare Clinics' customer support operations.
How does Deskhero centralize data?
Deskhero allows you to upload data from various sources, including Word documents, PowerPoint presentations, PDF files, and your website. The AI then uses this data to enhance search results and suggest replies.
How does the AI suggest replies?
The AI uses OpenAI Embeddings to scan through all available data and suggest replies based on relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Neurologists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
