NeuroFit utilizes Deskhero's AI capabilities to manage a large volume of customer queries related to their neurological fitness services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and improving customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, helps NeuroFit's support team quickly find relevant information from the vast amount of data available. This feature enhances the efficiency of the support team, enabling them to provide accurate responses to customer queries in a timely manner.
The AI also assists in managing NeuroFit's knowledge base, automatically generating articles from word, powerpoint, pdf files. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
NeuroFit also benefits from Deskhero's advanced ticket management system. The AI capabilities help in categorizing and prioritizing tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have transformed NeuroFit's customer support and helpdesk services, enhancing efficiency, reducing response time, and improving customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time needed to respond to customer queries.
How does the AI assist in managing the knowledge base?
The AI in Deskhero can automatically generate knowledge base articles from word, powerpoint, pdf files. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI help in ticket management?
Deskhero's AI helps in categorizing and prioritizing tickets based on their urgency and relevance. This ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Neurology Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
