BrainWave Therapy uses Deskhero's AI capabilities to handle a multitude of patient inquiries related to their neurological treatment services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, greatly reducing the time taken to respond to patient queries.
The AI-powered comprehensive search bar in Deskhero allows BrainWave Therapy's support team to swiftly locate relevant information from the vast amount of data available. This feature enhances the efficiency of the support team, enabling them to provide accurate responses to patient queries in a timely manner.
Deskhero's AI also aids in managing BrainWave Therapy's knowledge base, automatically generating articles from word, powerpoint, pdf files. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
BrainWave Therapy also benefits from Deskhero's advanced ticket management system. The AI capabilities help in categorizing and prioritizing tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have revolutionized BrainWave Therapy's helpdesk services, enhancing efficiency, reducing response time, and improving patient satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time needed to respond to patient queries.
How does the AI assist in managing the knowledge base?
The AI in Deskhero can automatically generate knowledge base articles from word, powerpoint, pdf files. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI help in ticket management?
Deskhero's AI helps in categorizing and prioritizing tickets based on their urgency and relevance. This ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Neurology Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
