NeuroFlow receives hundreds of patient inquiries daily, ranging from appointment scheduling to complex neurological queries. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This not only saves time but also ensures consistency and accuracy in responses.
The AI-powered search bar in Deskhero has been instrumental in helping NeuroFlow's support team find relevant content quickly. By leveraging OpenAI embeddings, the search results are enhanced, making it easier for the team to find the right information from the vast amount of data available.
Deskhero's website scraping feature has been particularly useful for NeuroFlow. It allows them to scrape data from their own website and other trusted medical sites, which is then used to enrich the knowledge base and improve the AI's ability to generate accurate responses.
Using the custom fields feature, NeuroFlow has been able to categorize tickets based on various parameters like patient age, type of neurological issue, etc. This has helped them prioritize and manage tickets more efficiently.
Lastly, the REST API provided by Deskhero has enabled NeuroFlow to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to draft responses.
How does the AI-powered search bar work?
The search bar uses OpenAI embeddings to enhance search results. It makes it easier to find relevant information from the vast amount of data available.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Neurology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
