NeuroNexus handles a large volume of patient inquiries every day. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up response times but also ensures that patients receive accurate and consistent information.
The AI-powered search bar in Deskhero has greatly improved the efficiency of NeuroNexus's helpdesk team. It enables them to quickly find relevant content from their extensive database of medical records, policies, and procedures.
Deskhero's website scraping feature has been extremely useful for NeuroNexus. It allows them to scrape data from their own website and other trusted medical sites, which is then used to enrich the knowledge base and improve the AI's ability to generate accurate responses.
Using the custom fields feature, NeuroNexus has been able to categorize tickets based on various parameters like patient age, type of neurological issue, etc. This has helped them prioritize and manage tickets more effectively.
Lastly, the REST API provided by Deskhero has enabled NeuroNexus to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to draft responses.
How does the AI-powered search bar enhance the helpdesk team's efficiency?
The search bar uses OpenAI embeddings to enhance search results. It makes it easier to find relevant information from the vast amount of data available, improving the team's efficiency.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Neurology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
