Being a regional news outlet, LocalBuzz has a close-knit community of readers who often interact with their customer support for various reasons. To manage these interactions effectively, they implemented Deskhero. The AI capabilities of Deskhero, leveraging OpenAI Embeddings, played a crucial role in enhancing their customer support.
The AI analyzed previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This not only reduced response times but also ensured that the replies were personalized and contextually relevant, improving customer satisfaction.
LocalBuzz also used the custom email domains feature to maintain their brand identity in all customer interactions. The AI further enhanced this by adapting to the brand's tone and style in its suggested replies.
The comprehensive search bar powered by AI made finding solutions quicker and more efficient. By using the AI's suggested replies and enhanced search results, the support team could resolve issues faster, leading to increased productivity.
Finally, LocalBuzz used the REST API to integrate Deskhero with their existing systems, creating a seamless workflow. This integration, coupled with the AI's ability to learn and adapt, resulted in a significant improvement in their customer support service.
How does Deskhero's AI ensure personalized and contextually relevant replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies that are not only relevant but also personalized and contextually appropriate.
How does the custom email domains feature help in maintaining brand identity?
The custom email domains feature allows you to use your own domain for all customer interactions, helping maintain your brand identity.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the News outlets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
