NickelDraw Inc. uses Deskhero's AI capabilities to manage and respond to customer queries more effectively. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the response time and improved the accuracy of the responses.
The company also uses the AI-powered search bar to quickly find relevant information from their vast database of knowledge base articles and other resources. This has made it easier for the support team to provide accurate and timely responses to customer queries.
Deskhero's AI capabilities have also been instrumental in managing the company's ticketing system. The AI system automatically categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
NickelDraw Inc. has also leveraged Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to streamline their operations and improve the overall efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have transformed NickelDraw Inc.'s customer support operations, resulting in improved customer satisfaction and reduced operational costs.
How has Deskhero improved the efficiency of NickelDraw Inc.'s customer support?
Deskhero's advanced AI capabilities have significantly improved the efficiency of NickelDraw Inc.'s customer support. The AI system generates suggested replies, manages the ticketing system, and enhances the search results, reducing response times and improving the accuracy of the responses.
How does Deskhero's AI system manage tickets?
Deskhero's AI system automatically categorizes and prioritizes tickets based on their content and urgency. This ensures that critical issues are addressed promptly.
How has Deskhero's REST API benefited NickelDraw Inc.?
Deskhero's REST API has enabled NickelDraw Inc. to integrate the platform with their existing systems. This has streamlined their operations and improved the overall efficiency of their support services.
* This article provides an example of how a fictive company in the Nickel Alloy Wire Cold Drawing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
