Smoothie Supreme receives a high volume of customer queries daily, ranging from nutritional information requests to complaints about service. By using Deskhero's advanced AI capabilities, they have been able to automate the process of responding to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI-powered solution also enhances the search results, making it easier for the customer support team to find relevant content quickly. This has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Additionally, Smoothie Supreme has used Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This has helped them manage their customer support more efficiently and effectively.
With Deskhero's REST API, Smoothie Supreme has been able to integrate the platform with their existing systems, further streamlining their customer support process.
Overall, Deskhero's advanced AI capabilities have transformed Smoothie Supreme's customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does Deskhero enhance search results?
Deskhero's AI leverages OpenAI Embeddings to enhance search results. This makes it easier for the customer support team to find relevant content quickly, thereby reducing the time taken to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems. This helps in streamlining the customer support process.
* This article provides an example of how a fictive company in the Non-Alcoholic Beverage Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
