Coffee Corner's helpdesk receives numerous queries daily, from franchise inquiries to customer complaints. By leveraging Deskhero's advanced AI capabilities, they have automated the process of responding to these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI-powered solution also enhances the search results, enabling the helpdesk team to find relevant content quickly. This has significantly reduced the time taken to respond to queries, thereby improving customer and franchisee satisfaction.
Coffee Corner has also utilized Deskhero's custom fields and structured data lists to categorize and prioritize queries. This has helped them manage their helpdesk more efficiently and effectively.
By using Deskhero's REST API, Coffee Corner has integrated the platform with their existing systems, further streamlining their helpdesk process.
Overall, Deskhero's advanced AI capabilities have revolutionized Coffee Corner's helpdesk services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This helps in providing quick and accurate responses to queries.
How does Deskhero enhance search results?
Deskhero's AI leverages OpenAI Embeddings to enhance search results. This enables the helpdesk team to find relevant content quickly, thereby reducing the time taken to respond to queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems. This helps in streamlining the helpdesk process.
* This article provides an example of how a fictive company in the Non-Alcoholic Beverage Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
