MediRide uses Deskhero's structured data lists and custom fields to organize and categorize customer requests. This helps them to prioritize and manage their tickets more efficiently, reducing response times and improving customer satisfaction.
With Deskhero's custom email domains and user groups, MediRide is able to create a unified, professional appearance for their customer support. The user groups also allow them to assign tickets to the most appropriate team members, ensuring that each request is handled by an expert in the relevant area.
MediRide takes advantage of Deskhero's advanced AI capabilities to enhance their support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can generate suggested replies, helping to speed up response times and ensure consistent, high-quality support.
Deskhero's AI also enhances MediRide's search capabilities. By using the comprehensive search bar, customers can find relevant information quickly and easily, reducing the need for support tickets and freeing up MediRide's support team to focus on more complex issues.
Finally, MediRide uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless, efficient workflow for their support team.
How does Deskhero's AI improve MediRide's customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, speeding up response times and ensuring consistent, high-quality support. It also enhances search capabilities, allowing customers to find relevant information quickly and easily.
How does MediRide use Deskhero's custom email domains and user groups?
MediRide uses Deskhero's custom email domains to create a unified, professional appearance for their customer support. The user groups allow them to assign tickets to the most appropriate team members, ensuring that each request is handled by an expert in the relevant area.
How does MediRide integrate Deskhero with their existing systems?
MediRide uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless, efficient workflow for their support team.
* This article provides an example of how a fictive company in the Non-Emergency Medical Transportation (NEMT) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
