ZincZone Industries was struggling with the increasing workload of their customer support team. They decided to use Deskhero to leverage its AI capabilities and automate their customer support services.
Deskhero's AI automated the ticket management process by categorizing and prioritizing tickets based on their urgency and relevance. This reduced the workload of the support team and allowed them to focus on resolving high-priority issues.
The AI also enhanced the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data. This made it easier for the support team to find relevant information and provide accurate solutions to customer queries.
Furthermore, Deskhero's AI suggested replies to customer queries, further reducing the workload of the support team and ensuring consistency in the responses.
Overall, Deskhero's AI capabilities have greatly reduced the workload of ZincZone Industries' customer support team and improved the customer experience.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to understand the context and urgency of each ticket. It then categorizes and prioritizes them automatically.
How does Deskhero's AI reduce the workload of the customer support team?
Deskhero's AI reduces the workload of the customer support team by automating the ticket management process, enhancing the search results, and suggesting replies to customer queries. This allows the support team to focus on resolving high-priority issues and respond to customer queries more efficiently.
How does Deskhero's AI improve the customer experience?
Deskhero's AI improves the customer experience by ensuring quick and accurate responses to customer queries. It also ensures consistency in the responses, leading to improved customer satisfaction.
* This article provides an example of how a fictive company in the Non-Ferrous Metal Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
