EcoWaste Management handles a large volume of customer queries and complaints daily. Manual management of these was becoming increasingly challenging. With Deskhero's ticket management feature, the company can now effectively track, prioritize, and resolve customer issues. The AI capabilities of the platform analyze previous tickets and other resources to suggest appropriate responses, significantly improving response times.
The company also uses Deskhero's AI capabilities to enrich its knowledge base. The platform generates articles from the company's website data and uploaded files such as policies, manuals, and presentations. This has resulted in a robust and user-friendly knowledge base that customers can refer to for resolving common issues.
Deskhero's custom fields and user groups features allow EcoWaste Management to categorize tickets based on their nature and assign them to the right teams. This has enhanced the efficiency of the support team and ensured that customers receive specialized assistance for their specific issues.
Moreover, Deskhero's REST API enables EcoWaste Management to integrate the platform with their existing systems. This seamless integration has facilitated the company in managing customer interactions across various channels.
In conclusion, Deskhero's advanced AI capabilities have revolutionized EcoWaste Management's helpdesk services. The platform has not only simplified processes but also improved the quality of support provided to customers.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and other resources to suggest appropriate responses to customer queries. This significantly reduces the time taken to respond to tickets.
How does Deskhero enhance the company's knowledge base?
Deskhero generates articles from the company's website data and uploaded files such as policies, manuals, and presentations. This results in a robust and user-friendly knowledge base that customers can refer to for resolving common issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This facilitates the company in managing customer interactions across various channels.
* This article provides an example of how a fictive company in the Non-Hazardous Waste Treatment and Disposal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
