Green Earth Initiative often deals with complex environmental issues that require detailed explanations. With Deskhero's knowledge base feature, they have been able to create a comprehensive resource that provides in-depth information about these issues. The AI-driven system generates articles from various sources, including Word, PowerPoint, PDF files, and scraped website data.
The custom email domains feature of Deskhero has allowed the organization to maintain a professional image in their communication. It has also made it easier for them to manage different types of inquiries by directing them to the appropriate departments.
Deskhero's user groups feature has been particularly useful in managing the organization's volunteers. By creating different user groups for different projects, they have been able to assign tasks more efficiently and keep track of the progress of each project.
The advanced AI capabilities of Deskhero have greatly improved the organization's support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI system is able to suggest replies to incoming inquiries. This has not only reduced the response time but also ensured that the responses are accurate and informative.
Furthermore, the AI-enhanced search results have made it easier for supporters and stakeholders to find relevant information. This has reduced the need for them to contact the support team, allowing the team to focus on more complex inquiries.
How does Deskhero's AI system ensure the accuracy of the suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It analyzes this data to understand the context and generate appropriate responses. The system is designed to learn from past interactions and improve over time, ensuring the accuracy of the responses.
Can we create different user groups for different projects?
Yes, with Deskhero's user groups feature, you can create different user groups for different projects. This makes it easier to assign tasks and keep track of the progress of each project.
How does the AI-enhanced search help our supporters and stakeholders?
The AI-enhanced search uses OpenAI Embeddings to understand the context of the search query. It then searches through the tickets, knowledge base articles, and uploaded files to find the most relevant information. This makes it easier for your supporters and stakeholders to find the information they need without having to contact your support team.
* This article provides an example of how a fictive company in the Non-profit industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
