GreenGrocer, a leading online organic food retailer, was looking for a way to improve its customer service efficiency. The company was facing challenges in managing and responding to the increasing volume of customer queries and complaints. They decided to implement Deskhero's advanced AI capabilities to streamline their customer support operations.
With Deskhero, GreenGrocer was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI analyzed this data to generate suggested replies, significantly reducing the response time and improving the quality of customer interactions.
Deskhero's AI also enhanced the search results on GreenGrocer's helpdesk. When customers searched for information, the AI used the embeddings to find the most relevant content, providing accurate and helpful results. This feature improved customer satisfaction as they could find solutions to their issues quickly and easily.
Furthermore, GreenGrocer utilized Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This allowed the customer support team to handle urgent issues promptly, further improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities enabled GreenGrocer to provide a superior customer service experience, resulting in increased customer loyalty and retention.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When customers search for information, Deskhero's AI uses the embeddings to find the most relevant content, providing accurate and helpful results.
How does Deskhero help in prioritizing customer queries?
Deskhero allows you to use custom fields and structured data lists to categorize and prioritize customer queries. This helps in handling urgent issues promptly.
* This article provides an example of how a fictive company in the Non-Store Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
