TechSolutions, a prominent online electronics retailer, was struggling with managing their growing customer support demands. With the increasing complexity of their products, the volume of customer queries was escalating. TechSolutions turned to Deskhero to improve their helpdesk efficiency and customer satisfaction.
Using Deskhero's advanced AI capabilities, TechSolutions was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded manuals, and scraped website data. The AI analyzed this data to generate suggested replies, allowing the support team to respond to customer queries quickly and accurately.
Deskhero's AI also enhanced the search results on TechSolutions' helpdesk. When customers searched for information, the AI used the embeddings to find the most relevant content, providing precise and useful results. This feature made it easier for customers to find solutions to their issues, improving their overall experience.
Moreover, TechSolutions used Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helped the support team to handle urgent issues more effectively, leading to improved customer satisfaction.
By implementing Deskhero's advanced AI capabilities, TechSolutions was able to enhance their helpdesk services, resulting in happier customers and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to analyze the data and generate suggested replies. This helps in responding to customer queries quickly and accurately.
How does Deskhero's AI enhance search results on the helpdesk?
When customers search for information, Deskhero's AI uses the embeddings to find the most relevant content, providing precise and useful results.
How does Deskhero help in managing customer queries?
Deskhero allows you to use custom fields and structured data lists to categorize and prioritize customer queries. This helps in handling urgent issues more effectively.
* This article provides an example of how a fictive company in the Non-Store Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
