FabriTech has a vast range of products and a diverse customer base. The company receives a wide variety of queries from customers, making it essential to have a comprehensive and up-to-date knowledge base. To achieve this, FabriTech decided to leverage Deskhero's AI capabilities.
Deskhero's AI allows FabriTech to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. This feature enables the company to create a comprehensive knowledge base without spending a lot of time and resources.
Once the knowledge base is created, Deskhero's AI uses OpenAI Embeddings to analyze the articles and other relevant data. This analysis helps the AI understand the context of customer queries and provide accurate and relevant information.
The AI also enhances the search results in the knowledge base. When a customer or a support team member searches for information, the AI uses the embeddings to understand the context of the search query and provide the most relevant results.
By leveraging Deskhero's AI capabilities, FabriTech has been able to create a comprehensive and accurate knowledge base. This has resulted in improved customer satisfaction, reduced response times, and a more efficient use of the support team's time.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This allows you to create a comprehensive knowledge base without spending a lot of time and resources.
How does the AI provide accurate information to customer queries?
The AI uses OpenAI Embeddings to analyze the knowledge base articles and other relevant data. This analysis helps the AI understand the context of customer queries and provide accurate and relevant information.
How does the AI enhance the search results in the knowledge base?
When a customer or a support team member searches for information, the AI uses the embeddings to understand the context of the search query and provide the most relevant results.
* This article provides an example of how a fictive company in the Non-woven fabric production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
