QuarryQuest receives numerous queries from customers regarding their mining processes, safety measures, and product details. With Deskhero's AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduces the response time, improving customer satisfaction.
The comprehensive search bar powered by AI helps QuarryQuest's support team find relevant content quickly and accurately. It uses OpenAI embeddings from various sources to provide the most relevant search results, making it easier for the team to address customer queries.
Deskhero's ticket management feature is a boon for QuarryQuest. The AI-powered system categorizes and prioritizes tickets based on their urgency and relevance, enabling the support team to address critical issues promptly.
QuarryQuest also utilizes Deskhero's knowledge base feature. The AI capabilities allow them to generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This not only enriches their knowledge base but also makes it more accessible and user-friendly.
Finally, the custom fields and user groups features of Deskhero allow QuarryQuest to personalize their support service. They can create custom fields for specific queries and form user groups based on customer types or issues, enhancing their support efficiency.
How does Deskhero's AI capabilities improve QuarryQuest's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other resources. This allows QuarryQuest to respond to customer queries more quickly and accurately, thereby reducing response time.
How does Deskhero help in managing tickets more efficiently?
Deskhero uses AI to categorize and prioritize tickets based on their urgency and relevance. This allows QuarryQuest's support team to address critical issues promptly, improving their ticket management efficiency.
How does Deskhero enhance QuarryQuest's knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the website. This enriches QuarryQuest's knowledge base, making it more accessible and user-friendly.
* This article provides an example of how a fictive company in the Nonmetallic mineral mining and quarrying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
