MineralMasters receives a wide range of queries from customers regarding their mining operations, environmental impact, and product specifications. Using Deskhero's AI capabilities, they can now generate automated responses based on previous tickets, knowledge base articles, and other resources. This has significantly improved their response time and customer satisfaction rates.
The AI-powered comprehensive search bar helps MineralMasters' support team to find relevant content quickly and accurately. It uses OpenAI embeddings from various sources to provide the most relevant search results, aiding the team in addressing customer queries more efficiently.
Deskhero's ticket management feature has been instrumental for MineralMasters. The AI-powered system categorizes and prioritizes tickets based on their urgency and relevance, enabling the support team to address critical issues promptly and manage their workload effectively.
MineralMasters also benefits from Deskhero's knowledge base feature. The AI capabilities allow them to generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This not only enriches their knowledge base but also makes it more accessible and user-friendly.
Lastly, the custom fields and user groups features of Deskhero allow MineralMasters to personalize their support service. They can create custom fields for specific queries and form user groups based on customer types or issues, enhancing their support efficiency.
How does Deskhero's AI capabilities improve MineralMasters' response time?
Deskhero's AI capabilities generate automated responses based on previous tickets, knowledge base articles, and other resources. This allows MineralMasters to respond to customer queries more quickly and accurately, thereby reducing response time.
How does Deskhero help in managing tickets more effectively?
Deskhero uses AI to categorize and prioritize tickets based on their urgency and relevance. This allows MineralMasters' support team to address critical issues promptly, improving their ticket management effectiveness.
How does Deskhero enhance MineralMasters' knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the website. This enriches MineralMasters' knowledge base, making it more accessible and user-friendly.
* This article provides an example of how a fictive company in the Nonmetallic mineral mining and quarrying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
