PlantPride Nursery receives a wide range of customer queries, from plant care instructions to delivery schedules. Managing these queries was a challenge until they started using Deskhero. The ticket management feature allowed them to organize the queries effectively, but the real transformation came with the integration of Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like plant care manuals to generate suggested replies. This significantly reduced the time taken to respond to queries, leading to higher customer satisfaction.
The AI also enhanced the search results within their knowledge base. When customers searched for information, the AI used the embeddings to find the most relevant content. This led to a decrease in repeat queries and an increase in customer satisfaction.
Furthermore, the AI's ability to learn from past interactions allowed it to continually improve its responses. Over time, this led to a significant reduction in the number of tickets that required human intervention, freeing up the customer support team to focus on more complex issues.
Overall, the integration of Deskhero's advanced AI capabilities into PlantPride's customer support operations has led to improved efficiency, higher customer satisfaction, and a more effective use of resources.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals to understand the context of the query. It then uses this understanding to generate a suitable reply.
How does the AI enhance search results?
When a search is made, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This improves the accuracy and usefulness of the search results.
How does the AI learn from past interactions?
Every time a customer submits a query or interacts with the knowledge base, the AI uses this data to improve its understanding of what information is most useful and relevant. This allows it to continually improve the suggested replies and search results.
* This article provides an example of how a fictive company in the Nursery Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
