GreenLife Nurseries receives a high volume of customer queries regarding plant care, product availability, and delivery schedules. With Deskhero's ticket management feature, they were able to organize these queries effectively. However, the real game-changer was the integration of Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like plant care manuals, the AI could generate suggested replies, significantly reducing response time.
The AI capabilities also enhanced the search results within their knowledge base. When customers searched for information, the AI used the embeddings to find the most relevant content, improving the accuracy and usefulness of the search results. This led to a decrease in repeat queries and an increase in customer satisfaction.
GreenLife also utilized Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from external plant care websites. The AI was able to incorporate this data into its embeddings, further enhancing the suggested replies and search results.
Moreover, the AI's ability to learn from past interactions allowed it to continually improve its responses. Over time, this led to a significant reduction in the number of tickets that required human intervention, freeing up the customer support team to focus on more complex issues.
Overall, the integration of Deskhero's advanced AI capabilities into GreenLife's customer support operations has led to improved efficiency, higher customer satisfaction, and a more effective use of resources.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals to understand the context of the query. It then uses this understanding to generate a suitable reply.
How does the AI enhance search results?
When a search is made, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This improves the accuracy and usefulness of the search results.
How does the AI use data from website scraping?
The AI incorporates the data obtained from website scraping into its embeddings. This allows it to include the latest external information when generating replies or enhancing search results.
* This article provides an example of how a fictive company in the Nursery Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
