HealthElixir receives hundreds of customer inquiries every day. Managing these inquiries and providing timely responses can be challenging. With Deskhero, HealthElixir is able to automate the process of ticket management and improve their response times.
Deskhero's AI capabilities allow HealthElixir to categorize and prioritize tickets based on their content. The AI uses embeddings from previous tickets, knowledge base articles, and other sources to understand the context of the inquiry and assign it to the appropriate category. This ensures that urgent and important inquiries are dealt with promptly.
The AI also generates suggested replies based on the content of the ticket and the information available in the knowledge base. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
HealthElixir also uses Deskhero's custom fields and structured data lists to tailor their ticketing system to their specific needs. They can create custom fields for specific product information, health concerns, and other relevant details. This makes it easier for customer service representatives to find the information they need when responding to inquiries.
Finally, HealthElixir uses Deskhero's REST API to integrate their ticketing system with their CRM and e-commerce platforms. This provides a unified view of the customer journey, helping HealthElixir to provide a more personalized and efficient customer service.
How does Deskhero's AI capabilities help HealthElixir manage their customer support tickets?
Deskhero's AI capabilities help HealthElixir manage their customer support tickets by categorizing and prioritizing tickets based on their content. The AI also generates suggested replies to speed up response times.
How does HealthElixir use Deskhero's custom fields and structured data lists?
HealthElixir uses Deskhero's custom fields and structured data lists to tailor their ticketing system to their specific needs. They create custom fields for specific product information, health concerns, and other relevant details.
How does HealthElixir integrate their ticketing system with their CRM and e-commerce platforms?
HealthElixir uses Deskhero's REST API to integrate their ticketing system with their CRM and e-commerce platforms. This provides a unified view of the customer journey, helping them to provide a more personalized and efficient customer service.
* This article provides an example of how a fictive company in the Nutraceuticals Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
