NutriHeal receives a high volume of customer inquiries daily. These range from product information requests to complex health-related questions. By using Deskhero's advanced AI capabilities, NutriHeal is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
Deskhero's AI capabilities also enhance the search results within NutriHeal's knowledge base. When customers search for information, the AI uses embeddings to find the most relevant content. This has led to a significant improvement in customer satisfaction as they can find the information they need quickly and easily.
NutriHeal also uses Deskhero's AI capabilities to manage their tickets more efficiently. The AI can categorize and prioritize tickets based on their content, ensuring that urgent and important inquiries are dealt with promptly. This has led to a reduction in response times and an increase in customer satisfaction.
Deskhero's custom fields and structured data lists allow NutriHeal to tailor their ticketing system to their specific needs. They can create custom fields for specific product information, health concerns, and other relevant details. This makes it easier for customer service representatives to find the information they need when responding to inquiries.
Finally, NutriHeal uses Deskhero's REST API to integrate their customer support system with their other business systems. This allows them to have a unified view of their customer interactions, improving their ability to provide excellent customer service.
How does Deskhero's AI capabilities enhance NutriHeal's customer support?
Deskhero's AI capabilities enhance NutriHeal's customer support by generating suggested replies to customer inquiries, enhancing search results in the knowledge base, and managing tickets more efficiently.
How does NutriHeal use Deskhero's custom fields and structured data lists?
NutriHeal uses Deskhero's custom fields and structured data lists to tailor their ticketing system to their specific needs. They create custom fields for specific product information, health concerns, and other relevant details.
How does NutriHeal integrate Deskhero with their other business systems?
NutriHeal uses Deskhero's REST API to integrate their customer support system with their other business systems. This gives them a unified view of their customer interactions.
* This article provides an example of how a fictive company in the Nutraceuticals Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
