VitaBoost has a vast knowledge base consisting of product information, health articles, and user guides. Managing this information and making it easily accessible to customers is a challenging task. With Deskhero, VitaBoost leverages AI to automate the process of organizing and retrieving information from their knowledge base.
Deskhero's AI capabilities allow VitaBoost to generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This automation saves VitaBoost a significant amount of time and resources that would otherwise be spent on manual data entry.
The AI also enhances the search functionality of VitaBoost's knowledge base. It uses OpenAI Embeddings to find the most relevant content based on the customer's search query. This ensures that customers always find the most accurate and relevant information, improving their overall experience.
VitaBoost also uses Deskhero's AI to manage customer inquiries. The AI uses embeddings from previous tickets to generate suggested replies, reducing the time taken to respond to customer inquiries. This has led to improved customer satisfaction and reduced workload for the customer support team.
Finally, VitaBoost uses Deskhero's REST API to integrate their knowledge base with their e-commerce platform. This allows customers to access relevant product information and user guides directly from the product page, enhancing their shopping experience.
How does Deskhero's AI capabilities help VitaBoost manage their knowledge base?
Deskhero's AI capabilities help VitaBoost manage their knowledge base by automating the process of organizing and retrieving information. The AI generates knowledge base articles from various sources and enhances the search functionality to provide the most relevant information to customers.
How does VitaBoost use Deskhero's AI to manage customer inquiries?
VitaBoost uses Deskhero's AI to manage customer inquiries by using embeddings from previous tickets to generate suggested replies. This reduces the time taken to respond to customer inquiries and improves customer satisfaction.
How does VitaBoost integrate their knowledge base with their e-commerce platform?
VitaBoost uses Deskhero's REST API to integrate their knowledge base with their e-commerce platform. This allows customers to access relevant product information and user guides directly from the product page.
* This article provides an example of how a fictive company in the Nutraceuticals Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
