DietGurus uses Deskhero's AI capabilities to handle a wide range of customer queries related to diet plans, food allergies, and nutritional guidance. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as diet guides and allergy information to generate suggested replies. This greatly reduces the response time and enhances the productivity of the customer support team.
Deskhero enables DietGurus to automatically categorize and assign tickets to the relevant team or individual based on the query's nature. This ensures that customers receive expert advice from the right person promptly.
The AI-powered comprehensive search bar provided by Deskhero aids DietGurus' customer support team in swiftly finding pertinent information from the knowledge base, previous tickets, and uploaded files. This feature is especially beneficial when dealing with intricate or unique customer queries.
DietGurus also leverages Deskhero's AI capabilities to enhance the user experience on their website. The AI can scrape data from the website and use it to offer real-time assistance to customers, guiding them through the site and assisting them in finding the information they require.
Lastly, DietGurus uses the REST API provided by Deskhero to integrate the platform with its existing systems. This seamless integration allows DietGurus to harness the power of Deskhero's AI capabilities without disrupting its current workflow.
How does Deskhero's AI enhance the productivity of DietGurus' customer support?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer queries, reducing response time. It also categorizes and assigns tickets automatically, ensuring that queries are handled by the appropriate team or individual. The AI-powered search bar helps the support team find relevant information quickly.
How does Deskhero improve the user experience on DietGurus' website?
Deskhero's AI can scrape data from the website and use it to provide real-time assistance to customers, guiding them through the site and helping them find the information they need.
Can DietGurus integrate Deskhero with its existing systems?
Yes, Deskhero provides a REST API that allows DietGurus to integrate the platform with its existing systems, enabling it to leverage Deskhero's AI capabilities without disrupting its current workflow.
* This article provides an example of how a fictive company in the Nutrition Counseling and Meal Planning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
