Golden Grain Inc. has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and even scraped website data. However, managing and retrieving relevant information from this extensive database was a challenge. With Deskhero's AI capabilities, Golden Grain Inc. was able to organize their knowledge base effectively and provide more accurate information to their customers.
Deskhero's AI system leverages OpenAI Embeddings from the knowledge base articles and other uploaded files to find relevant content. This feature has significantly improved the accuracy of the information provided to the customers, enhancing their overall experience.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information from the knowledge base. This feature has reduced the time spent on searching for information and has allowed the team to focus more on resolving customer issues.
Golden Grain Inc. also uses Deskhero's custom fields and structured data lists to categorize their knowledge base articles. This feature has made it easier to manage the vast database and has improved the efficiency of their customer support service.
Through the REST API, Golden Grain Inc. has integrated Deskhero with their existing systems, creating a seamless workflow. This integration has further enhanced the efficiency of their customer support service and has improved the overall customer experience.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content. This feature improves the accuracy of the information provided to the customers.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar can quickly scan through the database of knowledge base articles and other sources to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, through the REST API, Deskhero can be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Oats Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
