Oatly Harvest receives numerous queries daily from farmers and distributors regarding best practices for oat cultivation, supply chain issues, and product details. Managing these queries manually was time-consuming and often led to delays in response times. By implementing Deskhero, Oatly Harvest was able to automate the ticket management process, significantly reducing response times and improving customer satisfaction.
With Deskhero's AI capabilities, Oatly Harvest could leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI system was able to find relevant content and generate suggested replies, making the customer support process more efficient and accurate.
The comprehensive search bar powered by AI helped the support team to quickly find relevant information from the vast database of knowledge base articles and previous tickets. This feature reduced the time spent on searching for information and allowed the team to focus more on resolving customer issues.
Deskhero's custom fields and structured data lists enabled Oatly Harvest to categorize and prioritize tickets based on their urgency and importance. This feature, combined with the Kanban board, provided a visual overview of all ongoing support tasks, helping the team to manage their workload more effectively.
Through the REST API, Oatly Harvest was able to integrate Deskhero with their existing systems, creating a seamless workflow between different departments. This integration further enhanced the efficiency of their customer support service.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This automation significantly reduces the time taken to respond to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI, which can quickly scan through the database of knowledge base articles and previous tickets to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, through the REST API, Deskhero can be integrated with existing systems, creating a seamless workflow between different departments.
* This article provides an example of how a fictive company in the Oats Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
