Oats Unlimited receives a high volume of customer queries daily, ranging from cultivation techniques to supply chain issues. Managing these queries manually was challenging and often led to delays in response times. By implementing Deskhero, Oats Unlimited was able to automate the ticket management process, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This feature has made the customer support process more efficient and accurate.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information from the vast database of knowledge base articles and previous tickets. This feature has reduced the time spent on searching for information and has allowed the team to focus more on resolving customer issues.
Oats Unlimited also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and importance. This feature, combined with the Kanban board, has provided a visual overview of all ongoing support tasks, helping the team to manage their workload more effectively.
Through the REST API, Oats Unlimited has integrated Deskhero with their existing systems, creating a seamless workflow. This integration has further enhanced the efficiency of their customer support service and has improved the overall customer experience.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This automation significantly reduces the time taken to respond to customer queries.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar can quickly scan through the database of knowledge base articles and previous tickets to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, through the REST API, Deskhero can be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Oats Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
