Orchid Maternity Services receives numerous customer inquiries daily. With Deskhero's ticket management feature, Orchid can effectively categorize and prioritize these inquiries. The platform's AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles, thereby reducing response time.
Orchid uses Deskhero's custom fields feature to manage their service delivery. The AI capabilities of Deskhero analyze the availability of services and suggest suitable options to customers, making the service delivery process more efficient.
Deskhero's comprehensive search bar, powered by AI, helps Orchid's staff to quickly find relevant information from their extensive database of medical records, policies, manuals, and customer files. This feature improves the efficiency of their operations and enhances customer care.
Using the knowledge base feature of Deskhero, Orchid has created a vast library of articles on various topics related to maternity care. The AI capabilities of Deskhero generate these articles from Word, PowerPoint, and PDF files, saving Orchid significant time and resources.
Finally, Orchid uses Deskhero's website scraping feature to keep their knowledge base current. The AI capabilities of Deskhero analyze the latest research and developments in the field of obstetrics and gynaecology and update the knowledge base accordingly.
How does Deskhero's AI capability enhance the ticket management process?
Deskhero's AI capability suggests replies to customer inquiries based on previous tickets and knowledge base articles. This feature significantly reduces the response time and improves the efficiency of the ticket management process.
How does Deskhero's AI capability help in managing service delivery?
Deskhero's AI capability analyzes the availability of services and suggests suitable options to customers. This feature makes the service delivery process more efficient.
How does Deskhero's AI capability assist in keeping the knowledge base current?
Deskhero's AI capability uses the website scraping feature to analyze the latest research and developments in the field of obstetrics and gynaecology and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Obstetrics and gynaecology services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
