Lily Gynaecology Clinic receives a high volume of patient inquiries every day. With Deskhero's ticket management feature, Lily can efficiently categorize and prioritize these inquiries. The platform's AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles, thereby reducing response time.
Lily uses Deskhero's custom fields feature to manage their service delivery. The AI capabilities of Deskhero analyze the availability of doctors and suggest suitable appointment slots to patients, making the service delivery process more efficient.
Deskhero's comprehensive search bar, powered by AI, helps Lily's staff to quickly find relevant information from their vast database of medical records, policies, manuals, and patient files. This feature improves the efficiency of their operations and enhances patient care.
Using the knowledge base feature of Deskhero, Lily has created an extensive library of articles on various topics related to gynaecology. The AI capabilities of Deskhero generate these articles from Word, PowerPoint, and PDF files, saving Lily considerable time and resources.
Finally, Lily uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the latest research and developments in the field of gynaecology and update the knowledge base accordingly.
How does Deskhero's AI capability enhance the ticket management process?
Deskhero's AI capability suggests replies to patient inquiries based on previous tickets and knowledge base articles. This feature significantly reduces the response time and improves the efficiency of the ticket management process.
How does Deskhero's AI capability help in managing service delivery?
Deskhero's AI capability analyzes the availability of doctors and suggests suitable appointment slots to patients. This feature makes the service delivery process more efficient.
How does Deskhero's AI capability assist in keeping the knowledge base up-to-date?
Deskhero's AI capability uses the website scraping feature to analyze the latest research and developments in the field of gynaecology and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Obstetrics and gynaecology services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
