Blossom Women's Health Center receives a high volume of patient inquiries daily. Using Deskhero's ticket management feature, the center can efficiently categorize and prioritize these inquiries. The AI capability of Deskhero further enhances this process by suggesting replies based on previous tickets and knowledge base articles, significantly reducing response time.
The center also uses Deskhero's custom fields feature to schedule appointments. The AI capabilities of Deskhero analyze the availability of doctors and suggest suitable appointment slots to patients, making the scheduling process more efficient.
Deskhero's comprehensive search bar, powered by AI, helps Blossom's staff to quickly find relevant information from their vast database of medical records, policies, manuals, and patient files. This feature improves the efficiency of their operations and enhances patient care.
Using the knowledge base feature of Deskhero, Blossom has created an extensive library of articles on various topics related to women's health. The AI capabilities of Deskhero generate these articles from Word, PowerPoint, and PDF files, saving the center considerable time and resources.
Finally, Blossom uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the latest research and developments in the field of obstetrics and gynaecology and update the knowledge base accordingly.
How does Deskhero's AI capability enhance the ticket management process?
Deskhero's AI capability suggests replies to patient inquiries based on previous tickets and knowledge base articles. This feature significantly reduces the response time and improves the efficiency of the ticket management process.
How does Deskhero's AI capability help in scheduling appointments?
Deskhero's AI capability analyzes the availability of doctors and suggests suitable appointment slots to patients. This feature makes the scheduling process more efficient.
How does Deskhero's AI capability assist in keeping the knowledge base up-to-date?
Deskhero's AI capability uses the website scraping feature to analyze the latest research and developments in the field of obstetrics and gynaecology and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Obstetrics and gynaecology services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
