Chic Boutique uses Deskhero's AI capabilities to generate suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the platform can provide accurate and timely responses, improving customer satisfaction.
The company also uses Deskhero's advanced AI to enhance the search results within their knowledge base. This makes it easier for customer support agents to find the information they need and respond to customer queries more effectively.
Deskhero's website scraping feature is used by Chic Boutique to keep their knowledge base up-to-date with the latest information from their website. This ensures that customer support agents always have the most recent information at their fingertips.
Chic Boutique also uses Deskhero's custom fields and user groups to categorize tickets and assign them to the appropriate team or individual. This further streamlines the process and ensures that tickets are handled by the most qualified person.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Chic Boutique use Deskhero's AI to improve customer support?
Chic Boutique uses Deskhero's AI capabilities to generate suggested replies for customer queries. This allows them to provide accurate and timely responses, improving customer satisfaction.
How does Deskhero's AI enhance the search results within Chic Boutique's knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results within the knowledge base. This makes it easier for customer support agents to find the information they need.
How does Chic Boutique use Deskhero's website scraping feature?
Chic Boutique uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that customer support agents always have the most recent information available.
* This article provides an example of how a fictive company in the Occasional Retail Sale of Clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
