Trendy Threads often deals with high volumes of customer queries during their occasional sales. They use Deskhero's ticket management feature to organize these queries and the AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent on each ticket and improves customer satisfaction.
The company also leverages Deskhero's AI to enhance search results within their knowledge base. By using OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, the platform can provide more relevant search results, making it easier for customer support agents to find the information they need.
Deskhero's website scraping feature is used by Trendy Threads to keep their knowledge base up-to-date with the latest information from their website. This ensures that customer support agents always have the most recent information at their fingertips.
Custom fields and user groups are utilized to categorize tickets and assign them to the appropriate team or individual. This further streamlines the process and ensures that tickets are handled by the most qualified person.
Finally, Trendy Threads uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI improve query resolution time?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. This allows customer support agents to respond to queries more quickly and accurately.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to provide more relevant search results within the knowledge base. This makes it easier for customer support agents to find the information they need.
How does Trendy Threads use Deskhero's website scraping feature?
Trendy Threads uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that customer support agents always have the most recent information available.
* This article provides an example of how a fictive company in the Occasional Retail Sale of Clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
