Vintage Vogue uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that all relevant information is included in the knowledge base.
The company also uses Deskhero's advanced AI to enhance the search results within their knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform provides more accurate and relevant search results.
Deskhero's ticket management feature is used to handle customer queries. The AI capabilities of the platform generate suggested replies based on previous tickets and knowledge base articles, reducing the time spent on each ticket and improving customer satisfaction.
Vintage Vogue also uses Deskhero's custom fields and user groups to categorize tickets and assign them to the appropriate team or individual. This ensures that each ticket is handled by the most qualified person and further streamlines the process.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Vintage Vogue use Deskhero's AI to manage their knowledge base?
Vintage Vogue uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that all relevant information is included in the knowledge base and saves time.
How does Deskhero's AI enhance the search results within Vintage Vogue's knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more accurate and relevant search results within the knowledge base.
How does Vintage Vogue use Deskhero's ticket management feature?
Vintage Vogue uses Deskhero's ticket management feature to handle customer queries. The platform's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, reducing the time spent on each ticket and improving customer satisfaction.
* This article provides an example of how a fictive company in the Occasional Retail Sale of Clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
