TherapyFirst uses Deskhero's AI capabilities to manage their large knowledge base, which includes articles, manuals, and policies. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on TherapyFirst's knowledge base. By using the AI's understanding of the context and semantics, TherapyFirst has been able to provide more accurate and relevant search results to their customers. This has led to a decrease in the number of support tickets raised, as customers are able to find the information they need more easily.
The custom fields feature of Deskhero allows TherapyFirst to categorize their tickets based on the type of therapy involved, the patient's condition, and other relevant factors. This helps in prioritizing and assigning tickets to the right therapists or support staff, thus improving the overall efficiency of their customer support.
TherapyFirst also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest research and developments in occupational therapy. The AI capabilities of Deskhero ensure that only relevant and useful information is added to the knowledge base.
Finally, the REST API provided by Deskhero allows TherapyFirst to integrate their existing systems with Deskhero, ensuring a seamless flow of information and enhancing the overall user experience.
How does Deskhero's AI improve the efficiency of TherapyFirst's customer support?
Deskhero's AI improves the efficiency of TherapyFirst's customer support by generating suggested replies to customer queries, enhancing the search results on their knowledge base, and helping in the categorization and assignment of support tickets.
How does TherapyFirst use Deskhero's website scraping feature?
TherapyFirst uses Deskhero's website scraping feature to keep their knowledge base updated with the latest research and developments in occupational therapy. The AI capabilities of Deskhero ensure that only relevant and useful information is added to the knowledge base.
How does TherapyFirst integrate their existing systems with Deskhero?
TherapyFirst integrates their existing systems with Deskhero using the REST API provided by Deskhero. This ensures a seamless flow of information and enhances the overall user experience.
* This article provides an example of how a fictive company in the Occupational therapy services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
