RehabWorks uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI helps in generating articles from the various Word, PowerPoint, and PDF files uploaded by the therapists. This automated process saves time and ensures that all relevant information is readily available for both the support team and the patients.
Deskhero's AI also aids in scraping RehabWorks's website data, which is then used to enhance search results. This feature makes it easier for the support team to find relevant information and provide accurate answers to patients' queries.
With the help of Deskhero's AI, RehabWorks has been able to enhance its ticket management system. The AI uses embeddings from previous tickets to suggest replies, which significantly reduces the response time and improves the quality of support provided to the patients.
RehabWorks also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
Overall, Deskhero's advanced AI capabilities have enabled RehabWorks to provide efficient and effective support to their patients, thereby improving patient satisfaction and loyalty.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses embeddings from previous tickets to suggest replies. This not only reduces the response time but also improves the quality of support provided.
How does Deskhero's AI aid in managing the knowledge base?
Deskhero's AI generates articles from the various Word, PowerPoint, and PDF files uploaded by the therapists. This automated process ensures that all relevant information is readily available.
How does Deskhero's AI enhance search results?
Deskhero's AI uses scraped website data to enhance search results. This makes it easier for the support team to find relevant information and provide accurate answers.
* This article provides an example of how a fictive company in the Occupational therapy services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
