HealingHands uses Deskhero's AI capabilities to manage their extensive knowledge base, which comprises articles, manuals, and policies. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find pertinent content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly cutting down the response time to customer queries.
Deskhero's AI also improves the search results on HealingHands' knowledge base. By leveraging the AI's understanding of context and semantics, HealingHands has been able to provide more precise and relevant search results to their customers. This has resulted in a reduction in the number of support tickets raised, as customers can find the information they need more readily.
The custom fields feature of Deskhero enables HealingHands to categorize their tickets based on the type of therapy involved, the patient's condition, and other relevant factors. This aids in prioritizing and assigning tickets to the appropriate therapists or support staff, thus enhancing the overall efficiency of their customer support.
HealingHands also employs Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest research and advancements in occupational therapy. The AI capabilities of Deskhero ensure that only pertinent and useful information is added to the knowledge base.
Lastly, the REST API provided by Deskhero allows HealingHands to integrate their existing systems with Deskhero, ensuring a smooth flow of information and enhancing the overall user experience.
How does Deskhero's AI enhance the efficiency of HealingHands' customer support?
Deskhero's AI enhances the efficiency of HealingHands' customer support by generating suggested replies to customer queries, improving the search results on their knowledge base, and assisting in the categorization and assignment of support tickets.
How does HealingHands use Deskhero's website scraping feature?
HealingHands uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest research and advancements in occupational therapy. The AI capabilities of Deskhero ensure that only pertinent and useful information is added to the knowledge base.
How does HealingHands integrate their existing systems with Deskhero?
HealingHands integrates their existing systems with Deskhero using the REST API provided by Deskhero. This ensures a smooth flow of information and enhances the overall user experience.
* This article provides an example of how a fictive company in the Occupational therapy services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
