CertifyPro's helpdesk was inundated with queries about course content, exam schedules, and certification requirements. To manage this high volume of tickets, they implemented Deskhero and its advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis is used to generate suggested replies to common queries, significantly reducing the workload on the helpdesk team.
The AI also enhances the search results on CertifyPro's helpdesk, making it easier for users to find the information they need without raising a ticket. This has led to a significant reduction in the number of tickets raised.
CertifyPro also uses Deskhero's user groups feature to segment their customers based on their course enrollment. This allows them to provide more personalized support and improves the efficiency of their ticket management.
In summary, Deskhero's AI capabilities have greatly improved the efficiency of CertifyPro's helpdesk, leading to faster response times, fewer tickets, and higher customer satisfaction.
How has Deskhero's AI reduced the workload on CertifyPro's helpdesk team?
Deskhero's AI analyzes previous tickets and other resources to understand common queries and generate suggested replies. This automation has significantly reduced the workload on the helpdesk team.
How has Deskhero helped reduce the number of tickets raised at CertifyPro?
Deskhero's AI enhances the search results on the helpdesk, making it easier for users to find the information they need without raising a ticket. This has led to a significant reduction in the number of tickets raised.
How does CertifyPro use Deskhero's user groups feature?
CertifyPro uses this feature to segment their customers based on their course enrollment. This allows them to provide more personalized support and improves the efficiency of their ticket management.
* This article provides an example of how a fictive company in the Occupational Training and Certification industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
