TrainUp was struggling to manage the high volume of customer queries about training schedules, course content, and certification processes. They implemented Deskhero and its advanced AI capabilities to streamline their customer support.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis is used to generate suggested replies to common queries, significantly reducing the time taken to respond to customers.
The AI also enhances the search results on TrainUp's helpdesk, making it easier for customers to find the information they need. This has led to a significant reduction in the number of tickets raised.
TrainUp also uses Deskhero's custom email domains feature to create a more professional image and build trust with their customers. The kanban board provides a visual overview of the ticket workflow, making it easy to monitor progress and identify areas for improvement.
In conclusion, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of TrainUp's customer support, leading to higher customer satisfaction and retention.
How has Deskhero's AI improved response times at TrainUp?
Deskhero's AI analyzes previous tickets and other resources to understand common queries and generate suggested replies. This automation has significantly reduced the time taken to respond to customers.
How has Deskhero helped reduce the number of tickets raised at TrainUp?
Deskhero's AI enhances the search results on the helpdesk, making it easier for customers to find the information they need. This has led to a significant reduction in the number of tickets raised.
How does TrainUp use Deskhero's custom email domains feature?
TrainUp uses this feature to create a more professional image and build trust with their customers.
* This article provides an example of how a fictive company in the Occupational Training and Certification industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
