UrbanSpace Properties uses Deskhero's AI capabilities to manage their helpdesk services. The AI sorts and prioritizes tickets, allowing the helpdesk team to address issues efficiently. This has resulted in faster response times and higher customer satisfaction rates.
The company also uses the AI-powered knowledge base to generate articles from various sources, including Word documents, PowerPoint presentations, and PDF files. This has made it easier for the helpdesk team to find relevant information and provide accurate responses to customer queries.
Deskhero's AI also enhances the search results within the platform. By using OpenAI Embeddings from previous tickets, knowledge base articles, and other data, the AI provides more relevant search results, making it easier for the helpdesk team to find the information they need.
Furthermore, UrbanSpace Properties uses Deskhero's website scraping feature to gather data from their website and other related sites. The AI uses this data to provide more context to customer queries and improve the quality of responses.
Overall, Deskhero's advanced AI capabilities have enabled UrbanSpace Properties to enhance their helpdesk services, improve service efficiency, and increase customer satisfaction.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets and sort and prioritize them based on their urgency and topic.
How does the AI-powered knowledge base generate articles?
The AI-powered knowledge base generates articles from various sources, including Word documents, PowerPoint presentations, and PDF files. It uses AI to analyze the content and categorize it into relevant topics.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide more relevant search results.
* This article provides an example of how a fictive company in the Office Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
