MetroLoft Enterprises uses Deskhero's AI capabilities to manage their large volume of customer support tickets. The AI sorts and prioritizes tickets based on urgency and topic, allowing the support team to address critical issues promptly. This has significantly reduced response times and improved customer satisfaction rates.
The company also uses the AI-powered knowledge base feature to generate articles from uploaded files like policies, manuals, and presentations. This has made it easier for the support team to find relevant information and provide accurate responses to customer queries.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other data, the AI provides more relevant search results, making it easier for the support team to find the information they need.
Additionally, MetroLoft Enterprises uses Deskhero's website scraping feature to gather data from their website and other related sites. This data is then used by the AI to provide more context to customer queries and improve the quality of responses.
Overall, Deskhero's advanced AI capabilities have enabled MetroLoft Enterprises to improve their customer support efficiency, enhance service delivery, and increase customer satisfaction.
How does Deskhero's AI manage customer support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets and sort and prioritize them based on their urgency and topic.
How does the AI-powered knowledge base generate articles?
The AI-powered knowledge base generates articles from uploaded files like policies, manuals, and presentations. It uses AI to analyze the content and categorize it into relevant topics.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide more relevant search results.
* This article provides an example of how a fictive company in the Office Buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
