Sparkle Shine Cleaning Services, a leading office cleaning service provider, was struggling with a high volume of customer inquiries and complaints. The company decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to manage their customer interactions more efficiently.
Deskhero's advanced AI capabilities were particularly beneficial for Sparkle Shine. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. These embeddings are used to find relevant content which is then sent through OpenAIs ChatGPT to generate suggested replies.
This feature significantly reduced the time taken to respond to customer queries. Instead of manually searching for information and crafting responses, the customer support team could now rely on AI-generated suggestions. This not only improved response times but also ensured the consistency and accuracy of the information provided.
Furthermore, Deskhero's AI-enhanced search results made it easier for the team to find relevant information quickly. Whether they were looking for specific details in a policy document or a past ticket, the AI-powered search bar provided accurate results in seconds.
Overall, the implementation of Deskhero and its advanced AI capabilities has greatly improved Sparkle Shine's customer support efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of different pieces of information. When a search is conducted, it uses these embeddings to provide the most relevant results.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities can improve response times, ensure consistency and accuracy of information, and make it easier to find relevant information quickly. This can lead to improved customer support efficiency and customer satisfaction.
* This article provides an example of how a fictive company in the Office Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
