Spotless Office Solutions, a renowned office cleaning service provider, was facing challenges in managing their growing volume of customer tickets. To address this issue, they implemented Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's advanced AI capabilities proved to be a game-changer for Spotless Office Solutions. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context and urgency of new tickets. It then automatically categorizes and prioritizes these tickets, making the ticket management process more efficient.
This feature significantly reduced the manual effort required to sort and prioritize tickets. The customer support team could now focus on resolving issues rather than spending time on administrative tasks. This led to faster resolution times and improved customer satisfaction.
Moreover, Deskhero's AI-powered search bar made it easy for the team to find relevant information quickly. Whether they needed to refer to a past ticket or a policy document, they could find the required information in seconds.
Overall, the implementation of Deskhero and its advanced AI capabilities has significantly improved Spotless Office Solutions' ticket management process and customer satisfaction.
How does Deskhero's AI automate ticket categorization and prioritization?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context and urgency of new tickets. It then automatically categorizes and prioritizes these tickets based on this understanding.
What are the benefits of automating ticket categorization and prioritization?
Automating ticket categorization and prioritization can reduce manual effort, improve resolution times, and increase customer satisfaction. It allows the customer support team to focus on resolving issues rather than on administrative tasks.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to understand the context and relevance of different pieces of information. When a search is conducted, it uses these embeddings to provide the most relevant results.
* This article provides an example of how a fictive company in the Office Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
